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Legal

Privacy.

NIO uses customer information to provide accounts, orders, delivery, support, and related services.

01

Customer data

Account, address, wishlist and order data are separated from payment credentials. Raw card data is never stored by NIO application tables.

02

Preferences

Marketing and analytics preferences are handled through the consent controls available on the site.

Delivery

Calculated for your destination

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Returns

Simple policy-led returns

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Support

Product-specific help

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Warranty

Coverage by product or model

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