Legal
Use of the NIO site and purchases is subject to the terms and policies presented for the relevant market.
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Payment, shipping, returns, and warranty terms may vary by market and are presented where relevant.
NIO guide
Support
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Returns
Read the returns workflow and policy.
Contact
Route a question to the right team.
Delivery
Calculated for your destination
Simple policy-led returns
Product-specific help
Warranty
Coverage by product or model