01
Start a return
Sign in or use order lookup to begin. Carrier integrations should only be shown when a real provider is connected.
Support
Returns.
A guided return experience is prepared for order lookup, item selection, reason and return method.
1. Find order2. Select items3. Reason4. Return method5. Summary
Guided return
Find order
This flow is ready for a real returns provider without pretending carrier labels or eligibility data already exist.
02
Refund timing
Actual refund timing and eligibility must follow the published policy configured for the market.
How it works
A clear return path.
01
Verify the order.
The return flow begins with the order and eligible items rather than a generic form.
02
Choose a reason.
Reason and return method are captured before the request is submitted.
03
Show the next step.
Carrier, label and refund actions only appear when a real return provider supplies them.
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