01
Start a return
Sign in or use order lookup to begin. Available return methods are shown after the order and item eligibility are confirmed.
Support
Returns.
The returns page guides you through order lookup, item selection, return reason, and the available return method.
1. Find order2. Select items3. Reason4. Return method5. Summary
Guided return
Find order
This flow is ready for a real returns provider without pretending carrier labels or eligibility data already exist.
02
Refund timing
Refund timing and eligibility follow the policy shown for the relevant market and order.
How it works
A clear return path.
01
Verify the order.
The return flow begins with the order and eligible items rather than a generic form.
02
Choose a reason.
Reason and return method are captured before the request is submitted.
03
Show the next step.
Carrier, label and refund actions only appear when a real return provider supplies them.
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