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Warranty

Warranty, clearly.

Warranty duration and coverage are stored per device model or SKU rather than assumed globally.

01

Registered devices

Signed-in customers can review registered devices and associated warranty dates.

02

Start support

The account flow provides a clean place to begin a support request once the support provider is connected.

Questions

Useful answers.

Where is warranty information stored?

Warranty duration is designed to be stored per SKU or device model so different products can have different coverage.

Can I see warranty in my account?

Registered devices have a dedicated account area for warranty dates, support and documentation.

How do I start support?

Device Support is the entry point for model-specific setup and technical help.

How it works

Coverage stays product-specific.

01

Identify the product.

Coverage follows the exact supported SKU or device model.

02

Connect ownership.

Registered devices and eligible orders can surface coverage in the customer account.

03

Route support.

Technical help and warranty actions stay linked to the model that needs support.

Stay close

New products, releases and stories.

Useful updates from NIO. No constant noise.

Delivery

Calculated for your destination

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Returns

Simple policy-led returns

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Support

Product-specific help

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Warranty

Coverage by product or model

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