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Shipping.

Available shipping methods, prices, and delivery estimates are shown at checkout based on the destination entered.

01

Delivery estimates

Available delivery methods and estimates are shown at checkout for the destination entered.

02

Rates

Shipping prices and any free-shipping thresholds vary by market and are shown before payment.

Questions

Useful answers.

When will I see delivery options?

Available methods and estimates should be calculated for the destination entered at checkout.

Is free shipping global?

No global threshold is assumed. Shipping thresholds and rates are market-specific configuration.

Will pickup be available?

The architecture supports pickup, but it should only be shown when an actual pickup location and service are configured.

How it works

What happens after checkout.

01

Destination first.

Available delivery methods and estimates depend on the address and market.

02

Authoritative quote.

Shipping, tax and final totals are recalculated by the checkout service before payment.

03

Track the order.

Order status and delivery events belong in the customer account once production services are connected.

Stay close

New products, releases and stories.

Useful updates from NIO. No constant noise.

Delivery

Calculated for your destination

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Returns

Simple policy-led returns

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Support

Product-specific help

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Warranty

Coverage by product or model

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